Spawk

Legal

Terms of Use

Last updated: 2026-06-19

These Terms apply worldwide. Region-specific rules for the United States, the European Union / EEA / United Kingdom, and Brazil appear in Sections 19–22, and they prevail over any conflicting general clause for users in those regions. Store-specific terms (Apple App Store, Google Play) appear in Sections 17–18.

1. Who we are and acceptance

Spawk (the “Service”) — the Spawk mobile application and the spawk.app website — is provided by Liberty Chain Inc. (“Liberty Chain,” “Spawk,” “we,” “us”), a Delaware corporation with offices in Orlando, Florida, USA. By creating an account or using the Service you agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use the Service. Sections 13–16 (assumption of risk, disclaimers, liability, indemnification) and 19 (dispute resolution) affect your legal rights — read them carefully. Nothing in these Terms excludes or limits rights that cannot be excluded or limited under the mandatory consumer law of your country of residence.

2. Eligibility and minors

You must be able to form a binding contract. If you are a minor in your jurisdiction (generally under 18), you may use the Service only with the involvement and consent of a parent or legal guardian, who accepts these Terms on your behalf. We do not knowingly allow children under 13 (United States), under 16 (EU/EEA/UK, subject to the lower age set by your member state, minimum 13), or under the applicable age in Brazil to use the Service without verified parental consent. Bluetooth and background-location features (Sections 11–12) require an account held by an eligible user.

3. Your account

You are responsible for keeping your credentials safe and for activity on your account. Notify us at support@spawk.app if you suspect unauthorized access. You can delete your account at any time from in-app settings.

4. Content you post

You retain ownership of content you upload (photos, videos, captions, reviews). You grant Spawk a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, adapt, publish, and display that content as needed to operate and promote the Service. You can delete your content; cached or backup copies may persist for a limited period. You represent that you hold the rights necessary to grant this license.

5. Acceptable use

Do not upload content that is illegal, infringing, deceptive, harassing, or malicious, and do not interfere with the Service. Do not use any feature — including tracking and the community network — to locate, follow, surveil, or harass any person, or any animal not in your lawful care. We may remove content and suspend or terminate accounts that violate these rules or that create security or legal risk. Where required (e.g., under the EU Digital Services Act), we provide notice and a means to appeal content or account actions.

5a. Objectionable content, reporting and zero tolerance

Spawk is a social product with user-generated content, and we operate a zero-tolerance policy for objectionable content and abusive behaviour — including harassment, hate speech, threats, sexual content, exploitation of minors, and spam. You can report any post, comment, or user from within the app, and you can blockany user so that you no longer see each other’s content. We review reports and act on objectionable content and the users who post it — typically within 24 hours — by removing content, restricting features, or terminating accounts. By using the social features you agree to these terms and to refrain from posting objectionable content; repeated or serious violations result in a permanent ban.

6. Grooming marketplace

Spawk connects pet owners with independent grooming businesses. Each appointment is a contract between the owner and the business — Spawk is not the groomer and is not responsible for the services performed. Spawk facilitates booking, payment, and dispute resolution.

7. Payments and fees

Payments are processed by Stripe, Inc. Owners pay the price displayed at booking, including applicable taxes and travel fees. Businesses authorize Spawk to collect platform fees (currently 8% per booking during early access) before transferring the remainder to their connected payout account, and pay a monthly active-pet subscription: free for the first 10 unique pets per calendar month, then $2.00 per pet (11–50) and $1.50 per pet (51+). Purchases are completed on the web through our payment processor’s secure checkout — the mobile apps do not process payments and instead direct you to the web to pay. Spawk does not receive or store your full card details. Rates may change with at least 30 days’ notice.

8. Refunds, cancellations and right of withdrawal

Owners may cancel an appointment from their bookings page; a full refund is issued for cancellations at least 24 hours before the scheduled time. Cancellations inside 24 hours may be subject to the business’s stated policy. Businesses may cancel for cause, in which case Spawk refunds the owner. EU/EEA/UK and Brazilian consumers have a statutory right to withdraw from distance contracts (generally 14 days in the EU/UK; 7 days in Brazil under the Código de Defesa do Consumidor) — except that, by booking a service for a specific date, requesting immediate performance, or downloading/streaming digital content, you may lose that right once performance begins, to the extent the law allows.

9. Pet shop and dropship

Products in the Spawk shop are fulfilled by third-party suppliers. Spawk acts as merchant of record and processes orders on your behalf. Shipping, returns, and replacement terms follow the per-product policy shown at checkout, in addition to your statutory rights.

10. Pet tracking devices

If you activate a Spawk tracking collar/tag, location data is transmitted to Spawk to show position history, geofence alerts, and lost-mode rescue coordination. Positions may arrive over long-range LoRa networks (including Helium), the Spawk Network (Section 11), and, where supported, Apple Find My (Section 16 of the Privacy Policy / Section 14 below). You may only use tracking devices lawfully and on animals in your lawful care, and you may delete tracking history at any time. Coverage, accuracy, and timeliness depend on factors outside our control (Section 15).

11. The Spawk Network (community location relay)

The Spawk Network is an optional, opt-in feature in the mobile app. When you enable it, your phone uses Bluetooth Low Energy to passively detect nearby Spawk tracking devices in the background and reports each detection, with your device’s approximate location at that moment, to Spawk, to help reunite lost pets with their owners.
  • Participation is off by default; you may turn it off in Settings or revoke Bluetooth/location permissions in your device settings at any time.
  • You are never told which pet (or whether) a detection matched, and a pet owner is never told who relayed their pet. Collars broadcast rotating, non-identifying identifiers; the feature is not used to track people.
  • By enabling the feature you consent to this processing and grant Spawk a non-exclusive, royalty-free license to use the contributed detections and approximate locations to operate, maintain, and improve the network.

12. Bluetooth and background location (prominent disclosure)

The Spawk Network and live tracking require Bluetooth access and may collect location data, including in the background and even when the app is closed or not in use, to detect nearby Spawk collars and relay their location. We request these permissions through your operating system; you may grant, limit, or revoke them at any time, and doing so disables the related feature without otherwise affecting your account. We use background location and Bluetooth solely for the purposes described here and in the Privacy Policy, and not for advertising.

13. Apple Find My

Where a Spawk device supports it, you may register it with the Apple Find My network so Apple devices belonging to others anonymously relay its location to Apple, which we surface to you. Find My is provided by Apple under Apple’s terms; we do not control its coverage or availability, and a device cannot be tracked by Apple Find My and a third-party location network at the same time.

14. Assumption of risk

Pet tracking, lost-mode alerts, the Spawk Network, the Apple Find My integration, and rescue coordination are convenience features, not safety or emergency services. They do not replace responsible pet care, supervision, secure enclosures, leashes, physical ID tags, microchipping, or contacting authorities and shelters. Location features may be delayed, inaccurate, incomplete, or unavailable, and you assume the risk of relying on them.

15. Disclaimers

To the extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind (including merchantability, fitness for a particular purpose, and non-infringement). We do not warrant that location data is accurate, timely, or continuous, or that a lost pet will be located or recovered; coverage depends on third-party networks, device battery, radio conditions, and other participating devices. AI-generated content (captions, voice, health snapshots) is for entertainment/information only and is not veterinary advice. These disclaimers do not affect mandatory legal guarantees you have as a consumer (e.g., the EU legal guarantee of conformity or the Brazilian Código de Defesa do Consumidor).

16. Limitation of liability

To the maximum extent permitted by applicable law, Liberty Chain’s aggregate liability for any claim arising from or relating to the Service — including any failure, delay, inaccuracy, or unavailability of tracking/location features, or the loss, injury, or death of a pet — is limited to the greater of (a) the amount you paid Spawk in the 12 months before the claim or (b) USD 100, and we are not liable for indirect, incidental, special, consequential, or punitive damages. Nothing in these Terms limits liability that cannot be limited by law — including, in the EU/EEA/UK and Brazil, liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, or under mandatory consumer-protection statutes.

17. Apple App Store — Licensed Application terms

If you obtained the app from the Apple App Store, the following apply and Apple is a third-party beneficiary entitled to enforce them:
  • These Terms are between you and Liberty Chain only, not with Apple.
  • The license is a non-transferable license to use the app on Apple-branded devices you own or control, per the App Store Usage Rules.
  • Apple has no obligation to provide maintenance or support for the app, and no warranty obligation; any warranty claims are our responsibility, not Apple’s.
  • Apple is not responsible for product claims, intellectual-property claims, or for addressing any third-party claims relating to the app or your use of it.
  • You represent you are not in a U.S.-embargoed country or on a U.S. government prohibited-party list, and you will comply with applicable third-party terms.

18. Google Play terms

If you obtained the app from Google Play, your download and use are also subject to the Google Play Terms of Service. You are responsible for complying with applicable device and carrier terms. Permissions (including Bluetooth and background location) are requested at runtime with disclosure as described in Section 12 and the Privacy Policy.

19. Dispute resolution and governing law (by region)

United States. You and Liberty Chain agree to resolve disputes by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except for individual small-claims matters. You waive any right to a jury trial and to participate in a class or representative action. You may opt out by emailing legal@spawk.app within 30 days of first accepting these Terms. These Terms are governed by the laws of the State of Delaware.

EU / EEA / United Kingdom. The arbitration and class-waiver clause above does notapply to you. These Terms are governed by the law of your country of habitual residence, and you may bring proceedings in your local courts; you keep all mandatory rights under EU/UK consumer law. The European Commission’s Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.

Brazil. The arbitration and class-waiver clause above does not bind you. These Terms are governed by Brazilian law, including the Código de Defesa do Consumidor (Lei 8.078/1990) and the Marco Civil da Internet (Lei 12.965/2014), and disputes may be brought in the courts of your domicile. Consistent with CDC art. 51, mandatory arbitration is not imposed on consumers. Where a Portuguese-language version of these Terms is provided, it prevails for Brazilian users.

20. Changes

We may update these Terms. Material changes are announced via email or in-app banner at least 14 days before taking effect; for changes that reduce your rights, continued use after the effective date constitutes acceptance, subject to your right to stop using and delete your account.

21. Contact

Liberty Chain Inc., Orlando, FL, USA — legal@spawk.app. EU/EEA Article 27 representative and Brazilian encarregado (DPO) contact details are listed in the Privacy Policy.